SYSTEM UPGRADE: INTERRUPTION TO SERVICES MONDAY 3RD AUGUST 2020
On Monday 3rd of August, due to an essential systems upgrade, the practice will not have access to electronic patient records for a short time between 12 pm and 1pm.
We can still take telephone calls during this time if you need to contact us in the event of an emergency. However for routine issues, please be aware that staff will be working without access to your electronic records, the appointments and medication system, so they may well need to record your query and get back to you later in the day.
Please help us to minimise the disruption by calling us before 12pm or after 2pm, if at all possible.
This applies to Monday 3rd August ONLY.
23/7/20 Important message for our patients - Face coverings
In accordance with the new guidance issued by the government this week, from 24/7/20 are now asking all our patients to wear a face covering if you come to the surgery for an appointment or for any other reason.
This will protect other patients in the waiting area and our staff. All our staff with continue to wear PPE including surgical masks for all patient face to face appointments.
The new advice on the use of face coverings by the Government is as follows:
People should aim to wear face coverings on public transport and in some shops
Also in other “enclosed spaces where social distancing is not always possible and they come into contact with others that they do not normally meet”
“Social distancing” means staying more than two metres away from someone
We feel that the practice cannot always ensure social distancing of 2 metres so therefore we must ask all our patients to wear a face covering as they come in through the door. Face coverings should be worn and not surgical masks or respirators which should be left for healthcare staff and other workers who need them
The government advises washing your hands or using hand sanitiser before putting on and after taking off face coverings
Homemade masks are not necessarily intended to help the wearer, the government says, but they could help stop you inadvertently passing on the disease to others if you have it but are not showing symptoms.
If you do have coronavirus symptoms – such as a high temperature or continuous cough, you should stay indoors and isolate at home.
Whichever face covering you use, they are not a substitute for other lockdown rules. Hand hygiene especially is just as important as before – so washing your hands with soap for at least 20 seconds when you get home.
People do not need to wear face coverings where they are:
Outdoors or while exercising
In workplaces such as offices and shops
Children under two or primary aged children who cannot use them without assistance
People who have problems breathing while wearing a face covering.
For information on how to make your own facemask please follow the link below
CORONAVIRUS UPDATE FROM SURGERY
We understand that many of our patients are anxious and need reassurance in these difficult times - we also have staff in isolation facing the same challenges as our you. Although we are busy, we are not overwhelmed. Don’t simply stay away for fear of overburdening the NHS or catching the virus: if you have a health concern that you can’t solve; get in touch, we’re here to help.
Our doctors and nurses are prioritising the assessment and management of patients that are acutely unwell. All patients will need to speak to a clinician by telephone before coming to the surgery. Please come unaccompanied if possible. You may be seen in your car, or asked to wait outside. If you have a booked appointment at the surgery, do not attend if you or anyone in your household has a temperature or new persistent cough. We are also offering routine pre-bookable telephone and video appointments for patients with existing health conditions.
Continue to order your prescriptions as normal through the POD service, when they are due. Prescriptions cannot be issued for a greater than usual amount to avoid stockpiling and shortages. Do not ring the POD if you have more than 7 days of medication left. All prescriptions will be sent electronically to your nominated chemist – patients may not collect paper prescriptions from the surgery.
Patients that need to self isolate do not require a sick note but they are available from NHS111 should your employer insist.
Thank you for your co-operation and support, it is very greatly appreciated.
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19
Please do not call or attend the practice if you suspect you may have coronavirus or may have come into contact with someone who has.
If you have a booked appointment, and are self isolating, feel you may be at risk or in close contact with someone at risk, or you do not require a face to face review, we can arrange to telephone you instead. Contact reception on 01743 281950 or you can get in touch via our econsults system.
In order to keep well -
Listen and act upon the regular updates provided by the government.
Ensure that you do not run out of your regular inhalers and medications AND that you use them as directed.
WASH YOUR HANDS regularly and wipe down surfaces with a disinfectant.
Unless you have been told otherwise keep your fluid intake up – try to drink at least 8 non alcoholic drinks a day and look at the colour of your urine throughout the day -it should be pale.
Limit your face to face contact with other people as best you can -especially if they have a cough or fever.
Should you develop a cough and or fever please visit the NHS 111 website which will direct you to the help you may require. If you do not have access to the internet please ring NHS 111 -please persevere with your call, as there are likely to be a high volumes of calls.
If you are unwell for any other reason and would like to speak to a GP or Advanced Nurse Practitioner, please ring the surgery in the normal way.
Please ensure you identify friends /family that can help you with shopping needs etc should you become ill and need to self-isolate for 7 days.
Note to all patients about medication requests
The Practice has been receiving an unusually high number of medication requests as patients self isolate. We also have clinicians in isolation and there may be a delay to the usual prescription turnaround time. Please bear with us as we respond to staffing changes at short notice. Do not attend the practice if you can avoid doing so.
Please note - the practice will be flexible and is allowing repeat medication requests over the telephone for those in isolation or who are vulnerable to infection; however, any attempts to over order medication ('stockpiling') will be refused.
1st October 2018 Extended Access – Local GP practices working together to offer more convenient appointment times for patients
As from 1st October, 2018, we will be part of a network of practices (known as ‘hubs’) in Shropshire, working together to offer patients ‘Extended Access’ to pre-bookable appointments - in the evenings, at the weekend and during bank holidays. Please see the Extended access page in our appointments section for further details.
We can now text your mobile with appointments and other information. Please tell the reception team if you would like to opt in