Chronic Disease Reviews – New Recall System

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Medlink

From July 2025, we will be trialling a new system for chronic disease reviews called ‘Medlink’. 

This system is being used in many GP practices across the country and allows patients to fill out online reviews for their chronic health conditions.  It also provides patients with links to useful resources to support your health which you should find very helpful.

The new system will assist in gathering the data necessary for reviewing all of your relevant condition/s in the easiest way possible, reducing the number of appointments in the surgery you require.

In some cases, you may not require a face-to-face review at all if the clinician is happy with the data you have provided and the current management of your condition. However, if you would like to request a follow up, you can state this in your submission.

As part of the new system, we will be moving to the Birth Month Recall system as many other practices already use. This means that you will be recalled for your annual review around your birthday every year making it easier to remember when you will be due, and spreads out patients reviews more evenly throughout the year.

This may mean that for the first year of implementation, you may be invited earlier/later than expected.

We hope that you find the new system a comprehensive and focused approach to your health. The questions are easy to follow and can be filled out in your own time.  We do ask that you complete and return your online questionnaire as promptly as possible.

 How does it work?

You will be sent an invitation primarily by email or text message, with a link to complete your personalised health questionnaire. Depending on the condition/s you have, you may then be asked to book an appointment for e.g. blood test, foot check in the surgery to complete the data collection part of your review.

Once all of your results are back, these are automatically sent to an appropriate clinician to review. At this stage they will decide whether they are satisfied with the results and let you know if your review is complete, or if a follow up is required. In some cases, you will not need to attend for a face to face review.  You will be informed of this by a member of the team and instructions of what to do next.

I can’t use the internet, what do I do?

If you aren’t able to complete the health questionnaire online, you can call us on 01743 281950 to book your review as you have previously.

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